Terms & Conditions

To make an on-line purchase click on ‘Add to Basket’ to add items that you wish to purchase to your shopping basket, and follow the on-line instructions to complete the order. We will email confirmation of your order and, where necessary, follow up with a telephone call to confirm details (such as artwork requirements). Cleared funds will be required before despatch of goods.

Order confirmation does not indicate that a contract yet exists between us. Acceptance of your order, and hence a contract between us, is confirmed only when we send you an invoice. This term is included to protect us in the case of price changes, inadvertent mistakes in pricing, or should we be no longer able to supply a particular product for some reason. In the case of a price variance, we will always contact you first to ensure that the price is acceptable.

Quad Display is owned and run by Quad Design & Display Limited as an online market place. Invoices will be supplied under Quad’s name and VAT number.

We aim to deliver as quickly as possible. Commodity products, such as literature stands, are generally stock items, and can usually be despatched within 1 working day. However, the majority of products are either made or assembled to your specification, and may be dependent on receipt of ‘print ready’ artwork. We will therefore contact you to agree an acceptable delivery schedule.

We use a standard next working day service using a nationally recognised courier. All quoted delivery times are subject to availability and we cannot guarantee delivery within our usual timescales to a small number of remote rural areas. When ordering multiple items with different estimated delivery times please use the longest quoted time as a guide.

We only accept orders for UK delivery via our website. Should you wish to order for delivery to other destinations, please contact our Customer Services Department on 01943 597887.

If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible.

Placing an order is legally binding, and this does not affect your statutory rights. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order. This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept any order from any customers who have cancelled or suspended without prior given consent; you accept and agree to this.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

• Strikes, lock-outs or other industrial action.
• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
• Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
• Impossibility of the use of public or private telecommunications networks.
• The acts, decrees, legislation, regulations or restrictions of any government.
• Occasionally, parcels going overseas may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.

We accept Visa, Mastercard, Electron, Maestro and Visa Electron through PayPal. Payments are processed through PayPal’s secure server. Our website (https://www.quad-display.co.uk/) is now operating under level four PCI-DSS compliance. PCI-DSS means Personal Card Industry – Data Security Standard. Although this doesn’t guarantee that our website is impervious to hacking, it does guarantee that your card details are safe and secure.

You can also telephone your order to us; call 01943 597887 to chat to one of our sales team. You can contact our sales team Monday-Friday 9am-5.30pm. They will also be able to help you with any advice or help you may need with any Quad Display products. Alternatively, please e-mail your queries, problems or questions to caroline@quad-display.co.uk.

Our prices, as stated on our website, are in pound sterling (£) and are exclusive of VAT at 20%. You will be charged in pounds sterling even if you don’t live in the UK. We reserve the right to alter prices at any time. Overseas orders may incur bank charges for international transactions. Please note that offers are subject to availability and may end before originally advertised.

Proofs of all work may be submitted for your approval and Quad Display shall incur no liability for any errors not corrected by you in proofs submitted. Additional charges shall may be made for any additional proofs that are required as a result of alterations required by you. When style, type or layout is left to Quad Display’s discretion, any subsequent changes to such style, type or layout required by you may be subject to additional charges on a time and materials basis.

Unless negotiated and agreed in writing, the copyright of general artwork, commissioned artwork and illustrations and anything else whatsoever prepared, developed or created by Quad Display shall vest in and belong to Quad Display. Quad Display may use any artwork or printing produced by itself for the purposes of promoting itself. The customer shall be responsible for obtaining all necessary authorities and consents to reproduce pictures, artwork, photographs, copyright text and/or any other reproducible materials prior to instructing Quad Display to reproduce the same. The customer shall indemnify and hold Quad Display and its agents and representatives harmless against all claims, demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that the reproduction of the materials by Quad Display infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party.

All design, text, illustrations, graphics, photographs, diagrams, drawings, logos and the selection and arrangement thereof, and all source code and all other material content of any Website owned, controlled or operated by Quad Display are the intellectual property of Quad Display or its content providers and as between Quad Display and the customer all intellectual property rights (including all copyright) arising out of or connected with such content shall belong to Quad Display. No reproduction of any part is allowed without written permission.

We aim to despatch orders within the quoted delivery times on each product, so if you wish to cancel an order without incurring a cost, you will need to do it before your order is dispatched. If you do cancel an order, please call us on 01943 597887 and let us know during office hours, or via e-mail to caroline@quad-display.co.uk. If you would like to change anything about an order we would recommend that, in the first instance, you give us a call on 01943 597887 or e-mail caroline@thedisplayshop.co.uk to avoid having to pay for delivery again.

The majority of products are made or assembled to a customer’s specification, and are therefore not offered on approval. All products carry a hardware warranty against manufacturing defects, and any faulty goods will be repaired or replaced as appropriate. In the event of a complaint, all work subject to the complaint must be returned to Quad Display within 14 days, along with a written explanation as to the reason for return. No responsibility for error will be considered by Quad Display unless a written order was originally supplied. Goods must be returned in their original unopened and sealed packaging.

In the event of goods being received which appear to have been damaged in transit (especially where the packaging may be crushed or pierced), please ask the recipient either not to accept the delivery, or sign for it as “Unexamined”. If this occurs, please contact us immediately.

If you require the goods to be returned for any reason other than the item being faulty please contact us within 14 working days of receipt explaining the reasons for the return. Goods must be returned in their original unopened and sealed packaging.

Returns address: Quad Display, Returns Department, 5 Greystone Close, Burley in Wharfedale, Ilkley LS29 7RS.

Nothing in this Cancellations & Returns Policy affects any statutory rights you may have as a consumer.

If your item is not in stock, we will back order for you. You will always be given the option to cancel your order if you would rather not wait.

We have taken reasonable care to ensure the accuracy of the content on our website. However, in accordance with the applicable laws, we disclaim all warranties (express or implied) as to the accuracy of the information contained in any of the material on our site.

If you need to contact us, please use the form on our contact page. Alternatively, you can call on 01943 597887 or write to us at Quad Display, 5 Greystone Close, Burley in Wharfedale, Ilkley LS29 7RS.

Quad Display does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Our Privacy Statement can be viewed online via a link at the bottom of each page on our web site.

Whilst every care and precaution is taken against loss or damage to customers’ originals or other articles, neither Quad Display nor our agents shall be held responsible for any loss or damage from any cause whatsoever in respect of any goods, materials and other materials entrusted to us for any purpose whatsoever (including transit). Insurance cover on hired equipment is the sole responsibility of the hirer. Loss or damage to hired equipment shall be charged at the current replacement or repair cost.

All products purchased from our web site are guaranteed against mechanical failure for 12 months from the date of purchase. Returned products may be exchanged or a refund given provided that proof of purchase is given.

If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions. Nothing said by our sales personnel shall amount to a variation of these Terms and Conditions.

Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law.